Shipping Policy

Shipping Coverage

We currently ship to the United States, Canada, Australia, and selected countries/regions in Europe.
Available shipping destinations are based on the options displayed at checkout.

Shipping Carriers

We may use carriers such as USPS, FedEx, UPS, or other regional carriers to fulfill deliveries. The actual carrier will be confirmed in your shipping notification.

Order Processing Time

Orders are typically processed and shipped within 24–48 hours (excluding weekends and holidays).
During peak seasons or promotional periods, processing times may be slightly longer. Any delays will be communicated via your order page or email.

Return Address

All returns must be sent to the address provided in the RMA (Return Merchandise Authorization). Returns sent without authorization may be refused.
Return Address: 3440 DE PAUL LN, STE 208, BRIDGETON, MO 63044, USA

Shipping Fees & Free Shipping

  • Free shipping is available for orders over $160 USD within the United States.

  • Free shipping is available for orders over $260 USD to Canada, Australia, and Europe.

Shipping fees are automatically calculated at checkout based on destination and shipping method. Free shipping eligibility and thresholds (if applicable) are determined by what is displayed at checkout and may vary by region.

Customs Duties & Taxes

In some cases, your order may be subject to customs duties or import taxes, depending on your shipping destination.
These fees are determined by local customs and tax authorities and are the responsibility of the recipient.
If duties or taxes are not clearly indicated as included at checkout, they are typically payable by the recipient upon delivery.

Estimated Delivery Time

Delivery time depends on the shipping method selected at checkout and the destination.

Estimated delivery times (business days, excluding weekends and holidays) are as follows:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • Australia & Europe: 7–15 business days

Please note that delivery times are estimates and may be affected by factors such as weather conditions, customs clearance, or carrier delays. If your shipment exceeds the expected delivery timeframe, we will notify you via email or SMS and assist in coordinating with the carrier or providing alternative solutions.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information.
You may also visit our Order Tracking page and enter your order number to view the latest status. Please allow up to 24 hours for tracking information to update.

Damaged or Lost Shipments

If your order arrives damaged, please contact our customer support team within 3 days of delivery and provide clear photos of the damaged packaging and items. After verification, we will offer a free replacement or a full refund.
For lost packages, we will work with the carrier to investigate and provide a resolution. You may be asked to provide tracking information and related communication records as supporting evidence.

Address Accuracy

Please ensure that your shipping address is complete and accurate. Incorrect or incomplete addresses may result in delivery delays, additional fees, or returned shipments.

Shipping Exceptions

If you experience shipping issues such as prolonged tracking inactivity, misdelivery, or damaged items, please contact us as soon as possible  and provide your order number and tracking number. We will assist you in coordinating with the carrier.

Contact Us

  • Phone: +1 (235) 202-2434

  • Email: info@modearo.com

Customer Support Hours: 24/7
For assistance, please visit our Contact Us page  or reach out to us directly.