Frequently Asked Questions (FAQ)
About Us
Q: What does your company do?
A: We are a curated women’s fashion e-commerce platform dedicated to offering stylish, high-quality, and value-driven apparel. Our current focus is women’s clothing, and as we continue to grow, we plan to introduce new collections. Our goal is to help every customer shine with confidence and individuality.
Orders, Payment & Shipping
Q: How do I place an order?
A: Simply browse our website, select the items you’d like to purchase, add them to your cart, proceed to checkout, enter the required information, and choose a payment method to complete your order.
Q: How long does it take to process and ship my order?
A: Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). Once shipped, you will receive tracking information. For details on shipping regions, fees, estimated delivery times, and how shipping exceptions are handled, please refer to our Shipping Policy .
Q: What payment methods do you accept?
A: We accept multiple payment methods, including major credit cards (Visa, Mastercard, American Express) and Apple Pay, so you can choose the option most convenient for you.
Q: Is my payment secure?
A: Yes. We take payment security very seriously. We work with industry-leading payment providers and use the latest encryption technologies and security protocols to protect your payment information.
Q: What should I do if my payment fails?
A: If your payment is unsuccessful during checkout, please try the following steps:
Verify your billing information: Make sure your billing address, card number, expiration date, and CVV are entered correctly. Incorrect billing details may cause payment failure.
Check your account balance and limits: Ensure your payment method has sufficient funds and has not exceeded its transaction limit.
Try a different payment method: You may switch to another credit card or use a digital wallet.
Contact your bank or payment provider: If your information is correct and funds are available, your bank or provider may be blocking the transaction for security reasons.
Try again later: Temporary network issues or processing delays may cause payment failures.
Contact us: If the issue persists, please reach out to our customer support team and we’ll be happy to assist you.
Payment Security Statement:
All payments are securely processed through industry-leading payment providers using advanced encryption technology. We do not store your credit or debit card information. We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay, ensuring a safe and reliable checkout experience.
Shipping Coverage
Q: Do you offer international shipping?
A: Yes. We currently ship to the United States, Canada, Australia, and selected countries/regions in Europe. If your country or region does not appear at checkout, shipping is not available at this time. For more details, please refer to our Shipping Policy .
Delivery Time
Q: How long will it take to receive my order?
A: Delivery times depend on the shipping method selected at checkout and your destination. Below are estimated delivery timeframes (business days, excluding weekends and holidays). Actual delivery times are subject to carrier conditions and what is displayed at checkout:
United States: approximately 3–7 business days
Canada: approximately 5–10 business days
Australia & Europe (selected countries/regions): approximately 7–15 business days
For detailed information on shipping fees, available shipping methods, customs/duties, and delays or exceptions, please refer to our Shipping Policy .
Returns & Exchanges
Q: What is the return and exchange window?
A: You must initiate a return or exchange request within 30 days of delivery. Requests submitted after 30 days may not be eligible for processing.
Q: What is your return and exchange policy?
A: You may request a return or exchange within 30 days of delivery. To ensure items can be resold, returned items must be unused, unwashed, free of odors and stains, undamaged, and include all original tags (if applicable) and packaging (if applicable).
If you use our prepaid return label, a $10 return label fee will be deducted from your refund. If you choose to ship the item back yourself, you are responsible for the return shipping cost (unless the return is due to our error or a product defect).
For details on non-returnable items, refund processing timelines, and refunds issued to the original payment method, please refer to our Return & Exchange Policy .
Refund Timing
Q: When will I receive my refund?
A: Once your return is received and approved, we will initiate your refund within 1–3 business days. Please note that banks and payment providers typically take 5–10 business days to post the refund. For more details, see our Return & Exchange Policy.
Customer Support
Q: How can I contact customer service?
A:
Phone: +1 (235) 202-2434
Email: info@modearo.com
Customer Support Hours: 24/7, year-round
We are available 365 days a year and typically respond within 24–48 hours. For more information, please visit our Contact Us page .
Order Changes & Cancellations
Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us as soon as possible . We will do our best to assist before the order enters processing or shipment, but changes are not guaranteed. Once an order has shipped, please follow our Return & Exchange Policy to initiate a return after delivery.
Customs & Duties
Q: Do I need to pay customs duties or import taxes?
A: Yes. Your order may be subject to local customs regulations. Customs duties and import taxes are typically the responsibility of the recipient, based on the destination country’s regulations. If taxes or duties are not clearly included at checkout, any applicable charges will be your responsibility.
Discounts & Promotions
Q: Do you offer discounts or promotions?
A: Yes. We offer promotions and discounts from time to time. We recommend subscribing to our email list or checking our announcements for the latest updates. You may unsubscribe at any time.